This policy explains refund eligibility for subscriptions, credits, and PayPal-based payments.
For broader legal terms, see our Terms of Service.
To request billing help or refunds, use our Contact Us page.
This Refund Policy is issued by BRIGHTLINE SOFTWARE LLC.
Estate Prospector offers subscription plans and credit-based access to unlock records. This Refund Policy explains when a payment may be refunded and when it is non-refundable.
By purchasing a plan or credits, you agree to this policy together with our Terms of Service.
You may request a refund for an initial subscription charge within 7 calendar days of purchase if there has been little or no meaningful platform usage.
Requests are reviewed in good faith based on account activity, including unlock events, exports, API/CRM sync usage, and other paid feature consumption.
Refunds are generally not available for: (a) fully or substantially used billing periods; (b) consumed credits; (c) completed record unlocks; (d) exported or synced data delivered to external systems, including CRMs; (e) renewals not canceled before the renewal date; or (f) fees charged by third-party processors where non-recoverable.
Abuse, repeated refund requests, or policy circumvention may result in denial of refund eligibility and/or account restrictions.
Canceling a subscription prevents future renewals. Cancellation does not automatically create a refund for the current billing period.
If you cancel mid-cycle, you will not be billed for the next subscription cycle unless you restart billing.
Credits already available in your account remain usable after cancellation, subject to your account status and platform rules.
If a cancellation happens after a renewal charge, the plan remains active through the paid period unless we approve an exception under this policy or applicable law requires otherwise.
Payments are processed by PayPal and approved billing providers. If you open a dispute through PayPal, we may pause account services while the dispute is under review.
Whenever possible, contact support first so we can resolve billing concerns directly and faster.
Submit your refund request through our Contact Us page with your account email, payment date, transaction ID, and reason for the request.
Our team generally responds within 3-5 business days. Approved refunds are returned to the original payment method and timing depends on the payment processor.
We may revise this Refund Policy from time to time. Updated versions will be posted on this page with a revised date.
If you continue using paid services after a policy update becomes effective, the updated policy applies to future purchases unless prohibited by law.
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