Refund Policy

1. Scope

This Refund Policy is issued by BRIGHTLINE SOFTWARE LLC.

Estate Prospector offers subscription plans and credit-based access to unlock records. This Refund Policy explains when a payment may be refunded and when it is non-refundable.

Estate Prospector provides digital products and services, including access to B2B professional contact data, credit-based data unlocking, and subscription-based platform access.

By purchasing a plan or credits, you agree to this policy together with our Terms of Service.

2. Digital Product Delivery

All services are delivered digitally through your account.

Delivery is considered complete when:

Once delivery is completed, the product is considered used.

• Data is successfully unlocked within your account
• Records are made available for export or integration
• Credits are consumed for successful actions

3. Eligible Refund Requests

You may request a refund for an initial subscription charge within 7 calendar days of purchase if there has been little or no meaningful platform usage.

Requests are reviewed in good faith based on account activity, including:

• Unlock events
• Data exports
• API or CRM sync usage
• Other paid feature consumption

4. Non-Refundable Scenarios

Refunds are generally not available for:

Due to the nature of digital data products:

All successful credit usage is final and non-refundable

No refunds are provided once data has been accessed or delivered

Abuse, repeated refund requests, or policy circumvention may result in denial of refund eligibility and/or account restrictions.

• Fully or substantially used billing periods
• Consumed credits
• Completed record unlocks
• Data that has been accessed, downloaded, exported, or synced to external systems (including CRMs)
• Renewals not canceled before the renewal date
• Fees charged by third-party processors where non-recoverable

5. Subscription Cancellation vs Refund

Canceling a subscription prevents future renewals. Cancellation does not automatically create a refund for the current billing period.

If you cancel mid-cycle, you will not be billed for the next subscription cycle unless you restart billing.

Credits already available in your account remain usable after cancellation, subject to your account status and platform rules.

If a cancellation happens after a renewal charge, the plan remains active through the paid period unless we approve an exception under this policy or applicable law requires otherwise.

6. Data Accuracy Disclaimer

Estate Prospector provides business data sourced from public, licensed, and professional sources.

However:

Refunds will not be issued based on data accuracy concerns or campaign performance.

• Data may change over time
• Information may not always be complete, current, or accurate
• Email deliverability and campaign outcomes are not guaranteed

7. User Responsibility

You are solely responsible for how you use the data obtained through the platform.

This includes compliance with applicable laws, including:

Refunds will not be issued due to misuse of data or non-compliant outreach practices.

• CAN-SPAM
• GDPR
• CCPA
• Other marketing and privacy regulations

8. PayPal and Payment Disputes

Payments are processed by PayPal and approved billing providers.

If you open a dispute or chargeback:

Unjustified disputes may result in account suspension or permanent termination.

Whenever possible, contact support first so we can resolve billing concerns directly and faster.

• We may suspend or restrict your account while the dispute is under review
• Access to data and services may be limited or revoked
• The dispute will be evaluated based on this Refund Policy and our Terms of Service

9. How to Request a Refund

Submit your refund request through our Contact Us page with:

Our team generally responds within 3-5 business days.

Approved refunds are returned to the original payment method. Processing time depends on the payment provider.

• Your account email
• Payment date
• Transaction ID
• Reason for the request

10. Policy Updates

We may revise this Refund Policy from time to time.

Updated versions will be posted on this page with a revised date.

If you continue using paid services after a policy update becomes effective, the updated policy applies to future purchases unless prohibited by law.

11. Contact

BRIGHTLINE SOFTWARE LLC

30 N GOULD ST, STE 100

SHERIDAN, WY 82801

United States

For refund or billing inquiries, use the Contact Us page.