Refund Policy

1. Scope

This Refund Policy is issued by BRIGHTLINE SOFTWARE LLC.

Estate Prospector offers subscription plans and credit-based access to unlock records. This Refund Policy explains when a payment may be refunded and when it is non-refundable.

Estate Prospector provides digital products and services, including access to B2B professional contact data, credit-based data unlocking, and subscription-based platform access.

By purchasing a plan or credits, you agree to this policy together with our Terms of Service.

2. Digital Product Delivery

All services are delivered digitally through your account.

Delivery is considered complete when:

Once delivery is completed, the product is considered used.

• Data is successfully unlocked within your account
• Records are made available for export or integration
• Credits are consumed for successful actions

3. Eligible Refund Requests

You may request a refund for an initial subscription charge within 7 calendar days of purchase if there has been little or no meaningful platform usage.

For this policy, little or no meaningful usage means that the account has not completed a successful paid record unlock, export, CRM/API delivery, or paid verification job. Free-trial activity alone does not prevent you from making a request.

Requests are reviewed against the account activity and the payment concerned, including:

• Unlock events
• Data exports
• API or CRM sync usage
• Other paid feature consumption

4. Non-Refundable Scenarios

Except for a verified duplicate charge, a verified technical failure that prevented delivery, an approved exception under this policy, or rights that cannot be waived by law, refunds are generally not available for:

Digital delivery is considered used when:

Abuse, repeated refund requests, or policy circumvention may result in denial of refund eligibility and/or account restrictions.

• Fully or substantially used billing periods
• Consumed credits
• Completed record unlocks
• Data that has been accessed, downloaded, exported, or synced to external systems (including CRMs)
• Renewals not canceled before the renewal date
• Fees charged by third-party processors where non-recoverable

5. Subscription Cancellation vs Refund

Canceling a subscription prevents future renewals. Cancellation does not automatically create a refund for the current billing period.

If you cancel mid-cycle, you will not be billed for the next subscription cycle unless you restart billing.

Cancellation stops future renewal; the paid plan and its included credits remain available through the current paid period. After that period, unused subscription credits are governed by the active plan and catalog terms and are not automatically treated as cash value.

If a cancellation happens after a renewal charge, the plan remains active through the paid period unless we approve an exception under this policy or applicable law requires otherwise.

6. Data Accuracy Disclaimer

Estate Prospector provides business data sourced from public, licensed, and professional sources.

However:

A data-quality concern is not automatically a cash-refund event. If real-time verification reports an invalid address, eligible credits may be returned under the applicable credit policy. Other record-quality concerns may be reviewed for a replacement or equivalent credit.

• Data may change over time
• Information may not always be complete, current, or accurate
• Email deliverability and campaign outcomes are not guaranteed

6A. Credit Adjustments and Record-Quality Requests

A credit adjustment, replacement record, or equivalent credit is different from a cash refund.

When the product reports an invalid address through real-time verification, eligible unlock and verification credits are returned according to the active credit policy. The result does not establish consent or guarantee inbox delivery.

For other record-quality concerns, contact support with the record identifier, validation evidence, and the date of the action. We review the request using the source, workflow, and applicable plan terms.

7. User Responsibility

You are solely responsible for how you use the data obtained through the platform.

This includes compliance with applicable laws, including:

Refunds will not be issued due to misuse of data or non-compliant outreach practices.

• CAN-SPAM
• GDPR
• CCPA
• Other marketing and privacy regulations

8. Payment Processor Disputes

Payments are processed by Stripe and other approved billing providers.

If you open a dispute or chargeback:

Unjustified disputes may result in account suspension or permanent termination.

Whenever possible, contact support first so we can resolve billing concerns directly and faster.

• We may suspend or restrict your account while the dispute is under review
• Access to data and services may be limited or revoked
• The dispute will be evaluated based on this Refund Policy and our Terms of Service

9. How to Request a Refund

Submit your refund request through our Contact Us page with:

Our team generally responds within 3-5 business days.

Approved refunds are returned to the original payment method. Processing time depends on the payment provider.

• Your account email
• Payment date
• Transaction ID
• Reason for the request

10. Policy Updates

We may revise this Refund Policy from time to time.

Updated versions will be posted on this page with a revised date.

If you continue using paid services after a policy update becomes effective, the updated policy applies to future purchases unless prohibited by law.

11. Contact

BRIGHTLINE SOFTWARE LLC

30 N GOULD ST, STE 100

SHERIDAN, WY 82801

United States

For refund or billing inquiries, use the Contact Us page.